FAQ
Everything you need to know
1. Getting Started with Therapy
Who needs therapy, what to expect during the first session, how therapy works
How do I know if I need counselling or therapy?
You don't need to be experiencing a crisis to seek therapy. Whether you're feeling overwhelmed, struggling with emotions, navigating relationships, or simply seeking personal growth, therapy provides a safe and supportive space to explore your thoughts and feelings.
What can I expect during my first session?
Your first session is an opportunity for your therapist to understand your concerns, personal background, and goals. Together, you'll explore your needs and discuss how therapy can best support you.
How does therapy work?
Therapy is a collaborative process between you and your therapist, providing a safe, confidential, and non-judgmental space to explore your thoughts, emotions, behaviours, and life experiences.
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Through evidence-based psychological approaches, your therapist helps you gain deeper self-awareness, identify unhelpful patterns, develop healthier coping strategies, and work towards meaningful personal growth.
Each session is personalised to your individual needs and goals, allowing you to progress at a pace that feels comfortable and supportive.
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Therapy is not simply about giving advice, but empowering you with the understanding, tools, and skills to navigate life's challenges with greater confidence and emotional resilience.
2. Your Therapy Journey
Session duration, frequency, confidentiality, therapeutic approaches
How long does each therapy session last?
Each individual therapy session typically lasts between 50 and 60 minutes, depending on the service provided.
How many therapy sessions will I need?
Everyone's journey is different. Some clients benefit from a few sessions, while others may prefer ongoing support. Your therapist will work with you to determine an approach that suits your needs and goals.
Is everything I share during therapy confidential?
Yes. Your privacy and confidentiality are important to us. All sessions are conducted in a safe, professional environment, with confidentiality maintained in accordance with professional ethical guidelines.
What therapeutic approaches do you use?
Our therapists integrate evidence-based psychological approaches, including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Solution-Focused Therapy (SFT), Person-Centered Therapy (PCT) and more.
Our therapists also provide Creative Therapeutic Approaches which includes Expressive Arts Therapy, Sand Play Therapy and Play Therapy which are suitable for both children and adults.
3. Our Services & Specializations
Individual counselling, child and adolescent therapy, couples counselling, psychological assessments
What services does Mind Ease Psychology offer?
We provide a range of professional psychological and wellbeing services, including Individual Counselling, Child & Adolescent Therapy, Couples Counselling, Arts Therapy, Psychological Assessments, Corporate Mental Wellness Programmes, and Clinical Aromatherapy.
Our services are tailored to support your emotional, psychological, and personal wellbeing at different stages of life.
What concerns can counselling help with?
Counselling can support individuals experiencing stress, anxiety, depression, emotional difficulties, relationship challenges, trauma-related concerns, grief, low self-esteem, burnout, and life transitions.
You do not need to be experiencing a mental health crisis to seek therapy. Counselling can also support self-discovery, emotional resilience, and personal growth.
Do you provide therapy for children and teenagers?
Yes. We provide age-appropriate counselling for children and adolescents, helping them navigate emotional, behavioural, social, family, and developmental challenges.
Do you provide psychological assessments and professional reports?
Yes. We offer mental health screenings, psychological assessments, and professional reports within the qualifications and scope of practice of our respective practitioners.
Where additional psychiatric evaluation or medication management may be beneficial, our team can guide you towards a qualified Psychiatrist for further assessment and appropriate medical support.
4. Therapy for Children & Teenagers
Supporting young minds through every stage of growth, with care, understanding, and guidance.
How can therapy help my child or teenager?
Therapy provides a safe and supportive space for children and teenagers to explore their emotions, express their concerns, and develop healthier coping skills.
Depending on their needs, therapy may help with emotional regulation, anxiety, self-esteem, behavioural difficulties, school-related stress, peer relationships, family conflicts, and personal development.
Our therapists use age-appropriate approaches, including creative and expressive techniques when suitable.
Will parents be involved in their child's therapy?
Yes. Parental involvement can be an important part of supporting a child's therapeutic progress.
Depending on the child's age, needs, and circumstances, our therapist may involve parents through initial consultations, parenting guidance, or scheduled progress discussions.
We aim to balance parental involvement with the child's need for privacy, trust, and a safe therapeutic relationship.
Will I know what my child discusses during therapy?
We understand that parents naturally want to know how their child is doing.
However, maintaining appropriate confidentiality is essential in helping children and teenagers feel safe to express themselves openly to their therapist.
Our therapist may share general progress, therapeutic goals, and recommendations for parental support without disclosing every detail discussed during sessions.
Where there are significant safety concerns or safeguarding obligations, relevant information may need to be shared in accordance with professional and legal requirements.
How will I receive updates about my child's progress?
Progress updates may be arranged through dedicated parent consultation sessions, where the therapist can discuss general observations, therapeutic progress, and practical recommendations for supporting your child at home.
These discussions are conducted with appropriate consideration for your child's confidentiality and therapeutic needs.
How many sessions will my child need?
Every child's therapeutic journey is different. The number of sessions depends on their concerns, individual needs, engagement, and therapeutic progress.
Your therapist will periodically review their progress and discuss suitable recommendations with you.
5. Appointments & Payments
Booking procedures, scheduling, online sessions, payment methods, cancellation policies
Can I choose my therapist?
Yes. We understand that feeling comfortable with your therapist is important. Our team can help you select a suitable therapist based on your concerns, preferences, and therapeutic needs.
Do you offer online counselling?
Yes! We offer both online and in-person counselling sessions, allowing you to receive professional psychological support in a way that best suits your lifestyle and preferences.
Where are your in-person therapy sessions conducted?
Our in-person therapy sessions are available at two locations:
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- Puchong Jaya, Selangor
- Bangsar South, Kuala Lumpur
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Appointments are arranged in advance and subject to therapist and therapy room availability.
Do I need to make payment before my appointment?
Yes. To secure your appointment, payment is required in advance. This allows us to reserve your therapist's time and arrange the therapy room exclusively for your session.
Your appointment will be confirmed once payment and scheduling arrangements have been completed with our Support Team.
What payment methods do you accept?
We accept payments via bank transfer or QR code. You may obtain our payment details directly from our friendly Support Team via WhatsApp. Alternatively, you may book through our website, where our bank details and QR code will be displayed on the payment page for your convenience.
How do I book an appointment?
Simply reach out to our Support Team via WhatsApp! Our team will assist in coordinating your preferred date and time with your therapist's availability, as well as arranging the therapy room.
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If you've made a booking through our website, kindly confirm your appointment with our Support Team via WhatsApp to ensure all arrangements are finalised.
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We look forward to welcoming you!